Purolator’s Photo Proof of Delivery (Photo POD) is a feature where one or multiple photos are taken upon delivery for shipments that do not require a signature from the receiver (marked as Origin-Signature Not Required (O-SNR) at time of shipment preparation). With Photo POD, you will have visual confirmation that your package(s) have been safely delivered to the recipient.
No, you are not required to enroll/sign up for this feature. Photo POD will be made available for all shipments that do not require a signature on delivery (designated as O-SNR).
No, Photo POD is available at no additional cost for shipments that do not require a signature upon delivery.
Photos captured at time of delivery can be accessed via Purolator’s tracking & visibility tools (including: purolator.com, Purolator Your Way, Purolator Vision, both Android & iOS versions of our mobile app and E-Ship® Web Services. Photos are made accessible to users who have been authenticated as a party to the shipment by validating either specific account or shipment information.
Note: To access delivery photos via Purolator E-Ship® Web Services, please reach out at webservices@purolator.com & our support team will assist you.
Delivery photos will be stored with Purolator for up to one year after the shipment date.
In addition to providing visual confirmation of the exact location where packages are delivered & providing peace of mind, Photo POD helps minimize delivery disputes and can reduce the volume of support calls for your business.
In certain cases, a photo may not be captured when we deliver a shipment, reasons may include but are not limited to: the shipment being handed directly to a customer (receiver) or third party at the destination, the lack of a safe & secure location available to leave the package, or photography being prohibited at the delivery address. In the event that your shipment did not require a signature upon delivery, but a photo was not captured, please contact our customer care team at 1-888-744-7123 and provide your PIN number for further assistance.
In the event that you wish to have personal information (such as signatures and/or photos) removed from our website, please contact customer service at 1-888-744-7123 or you can also raise a request via the Purolator Virtual Assistant.
