It has come to Purolator’s attention that some customers have received fraudulent emails that appear to be from Purolator accounts. These emails have come from the following email accounts: Post tracking Purolator and Post member. One indicates that the customer has a packet waiting for them at one of our offices. It directs the customer to print an attached document and bring it to a post office near them or their parcel will be returned. The other email indicates that there is a package waiting for them and asks the receiver to download and print the enclosed label to ensure the address is correct for a successful delivery, warning that a daily cost will incur for packages stored at our warehouse.
Examples:
These emails, and any others like them, are not from Purolator.
Prior to opening an email, if you are suspicious about the validity or origin of an email from Purolator, please contact us by telephone at 1 888 SHIP-123 to verify that someone from Purolator sent it. If you received a spoofed email, please do not click on links or open attachments in emails from unknown sources and delete the email immediately.
If you have clicked a link or opened an attachment and you feel your computer is at risk of infection, your best defense is to keep your browser, operating system, and applications up to date, and to run updated anti-malware software.
If you have received such an email please report it to your local police agency and/or the Canadian Anti-Fraud Centre.
We appreciate your understanding.
