Purolator is committed to protecting our customers’ data by ensuring that we apply industry regulated security protocols to all of our systems.
Effective September 6, 2019, Purolator will accept only TLS 1.2 security protocols. After this date, any communication requests submitted to Purolator using older protocols (TLS 1.1 or earlier) will fail. To ensure your shipping data remains encrypted, we highly recommend upgrading to the most current version, TLS 1.2.
To continue using our shipping systems and to access our online tools after October 4, 2019, ensure the following:
TLS 1.2 is supported and enabled by default for these operating systems::
Windows Server 2019
Windows Server 2016
Windows Server 2012 R2
Windows Server 2012
Windows 10
TLS 1.2 is supported, but not enabled by default (link to Microsoft to enable 1.2: https://docs.microsoft.com/en-us/windows-server/security/tls/tls-registry-settings#tls-12)
Windows Server 2008 R2 SP1
Windows 7 SP1
TLS 1.2 is not supported for versions of Windows earlier than Windows Server 2008, such as:
Windows XP
Windows Vista
Windows Server 2003
Install a .NET Framework version that supports TLS 1.2.
TLS 1.2 is supported by .NET Framework version 4.5 and later. The TLS 1.2 capable versions of the .NET Framework currently supported by Microsoft are 4.5.2, 4.6 and 4.6.1 .NET 4.5.2 is available as a recommended update via Windows update and should already be installed if the system has been maintained with current updates. Although .NET 3.5 SP1 is still supported, it cannot use TLS 1.2.
Purolator E-Ship® Online, E-Ship® Now, Purolator E-Ship® Vision, Purolator Billing Centre and purolator.com
Ensure your company’s web browsers are set to enable TLS 1.2. If Java is enabled, you must be using version 1.7 or higher to access TLS 1.2.
Browsers that support TLS 1.2 will have the necessary supported ciphers available. To enable TLS 1.2 in commonly used browsers, follow these steps:
- Internet Explorer below 11: In Internet Options, click on the Advanced tab, scroll to the Security section and select “Use TLS 1.2.” Then click OK.
- Internet Explorer 11 and above: Internet Explorer 11 and above are configured to communicate with TLS 1.2 by default. No further action is required.
- Firefox below version 23: Open Settings on the Advanced tab, and click the Encryption tab. Select “TLS 1.2,” and click OK.
- Firefox 23 and above: Firefox 23 and above are configured to communicate with TLS 1.2 by default. No further action is required.
- Chrome: In Settings, click "Show advanced settings." Find the Network section, and click "Change proxy settings." Click the Advanced tab. Select “TLS 1.2,” and click OK.
For further information, please contact us at 1 800 459-5599 or onlineshipping@purolator.com and one of our representatives will be happy to assist you.
Purolator E-Ship® Resource Centre and Purolator E-Ship® Web Services
Purolator E-Ship® Web Services are used to integrate Purolator services into your website and applications.
If you use E-Ship Web Services, your solutions must be set to enable TLS 1.2. If you have Java enabled, you must be using version 1.7 or higher to use TLS 1.2. This change affects E-Ship Web Services Development and Production.
As well, to continue to access Purolator E-Ship® Resource Centre, please ensure your company has its web browsers set to enable TLS 1.2.
For further information, please forward your inquiries to webservices@purolator.com or call us at 1 800 459-5599, option 5 and one of our technical support representatives will be happy to assist you.
Purolator E-Ship® Server
Purolator E-Ship® Server is a shipping management solution used to facilitate and integrate Purolator services. Purolator E-Ship® Server has already been updated to support TLS 1.2. No additional steps are needed.
For further information, please forward your inquiries to eshipserversupport@purolator.com or call us at 1 800 459-5599, option 4 and one of our technical support representatives will be happy to assist you.
