Effective Jan. 1, 2019, Purolator has made changes to our Refunds for Service Guarantees process.
To obtain a refund or credit where applicable, in accordance with Purolator’s service guarantee(s), Purolator must receive a request for refund or credit within 15 calendar days from the original date of the invoice, for account customers, or within 15 calendar days from the date of acceptance of the shipment, for non-account customers.
To request a refund or credit, please call the telephone number on your invoice and have your bill of lading number available to provide our customer service representatives.
For more information on our refund and credit process, please see our Terms and Conditions of Service.
